This policy applies to all digital services offered by AVTools
At AVTools, we strive to provide reliable digital tools for our users. This policy outlines how cancellations and refunds are handled for all our services.
AVTools provides 100% digital services — including AI image generation, image processing, label cropping, and utility tools for Meesho and other Indian e-commerce sellers. All services are delivered instantly and digitally upon usage. No physical goods are shipped or delivered at any time.
⏱ Cancellation Window: 1 Hour from Purchase
Cancellation requests are only accepted within 1 hour of the original purchase, and only if zero credits have been consumed. Once even one credit is used, cancellation is not possible for that purchase.
| Cancellation Scenario | Eligible? | Time Limit | Outcome |
|---|---|---|---|
| Credit pack purchased — 0 credits used | ✅ Yes | Within 1 hour of purchase | Full refund processed to original payment method within 7–10 business days |
| Credit pack purchased — any credits used | ❌ No | — | Not eligible; used credits are consumed upon service delivery |
| Cancellation request after 1 hour | ❌ No | Window expired | Not accepted regardless of unused credit balance |
| Duplicate / double payment for same order | ✅ Yes | Within 7 days | Duplicate amount refunded within 5–7 business days after verification |
| Payment deducted — credits not credited (transaction failure) | ✅ Yes (Full Refund) | Within 7 days | Full refund within 5–7 business days after confirmation |
How to Cancel: Email avtools.in@gmail.com with subject line: "Cancellation Request – [Order ID / Registered Email]". Include your purchase date and reason. We acknowledge requests within 2 business days.
✅ Eligible refunds are always returned to the original payment source (UPI, Debit/Credit Card, or Net Banking) used at the time of purchase via payment gateway.
| Scenario | Refund Eligible? | Processing Time | Refund Mode |
|---|---|---|---|
| Payment deducted but credits not added (transaction failure) | ✅ Full Refund | 5–7 business days | Original payment method via payment gateway |
| Duplicate / double payment for the same order | ✅ Full Refund of duplicate amount | 5–7 business days after verification | Original payment method via payment gateway |
| Service not delivered due to verified technical error on our end | ✅ Credit or Refund (case by case) | 7–10 business days | Original payment method or AVTools credits |
| Credits purchased but not used — cancellation within 1 hour | ✅ Eligible (request required) | 7–10 business days after approval | Original payment method via payment gateway |
| Credits partially or fully used | ❌ Not Eligible | — | — |
| Dissatisfaction with AI output quality | ❌ Not Eligible | — | — |
| Credits expired (validity period ended) | ❌ Not Eligible | — | — |
| Change of mind after using services | ❌ Not Eligible | — | — |
📦 AVTools is a fully digital platform. We do not ship any physical products. There is no courier, no postal delivery, and no physical address required for service delivery.
All service outputs — generated images, processed label files, and account credits — are delivered digitally and instantly:
Since all services are digital, there are no shipping charges, no delivery timelines, and no physical address requirements associated with any AVTools purchase.
If you believe a transaction has been incorrectly charged or a refund has not been processed, contact us at avtools.in@gmail.com. We aim to resolve all disputes within 10 business days. If unresolved, disputes are subject to the exclusive jurisdiction of courts in India.
We may update this policy at any time without prior notice. Continued use of our services means acceptance of the updated policy. The latest version is always available at avtools.in/refund-policy.
Operator: AVTools
Email: avtools.in@gmail.com